Email notifications: User has edited notifications to only receive mentions but still getting all.

Question

Hello,

Hopefully someone can help, as I have looked everywhere!

We have a user who has edited his email notification preferences, to only receive emails when he is mentioned on a case.

However, Jira is still sending him every email notification for every ticket and all projects.

Has anyone ever experienced this before and knows how to resolve?

To add.. this is only occurring for one user, all others have successfully updated their notifications so they only receive emails when mentioned in a ticket.

Thank you!

Holly Short · Answer

Hi @Juan Carlos Vera

Thank you for your reply.

Wouldn't the scheme notifications that you show above, edit for all though?

I need to keep everything in place that we currently have, but have some users who 'opt out' so to speak of the comms until they are mentioned.

Hope that makes sense! :)

Juan Carlos Vera · Answer

Hi @Holly Short ,

I undestand that user modify these options, but continue receving some alerts:

As you can see in yellow, the notifications are configured in the Scheme notifications... Then be sure that these are not Actived, like the image bellow: