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Automate assignment of Reporter from one ticket as a Watcher in a new ticket

Jeff Kirkpatrick

I have tickets in a Service Management project (Project 1) that, depending on status, will auto-create a new ticket in a Jira Software project (Project 2), and carry over certain values from the original ticket.

I want to take the Reporter from the Project 1 ticket and add them as a Watcher on the Project 2 ticket, but I cannot seem to figure out how to do this. Any suggestions?

"Current Issue" below is from Project 1.

Screenshot 2023-03-15 at 4.55.14 PM.png

Accepted answers

Mikael Sandberg

Hi @Jeff Kirkpatrick,

Welcome to Atlassian Community!

Because you are already using the branch component your only option to add the watcher to the new issue would be to use a web request to a second rule that sets the watcher and you can include reporter as part of the request body.

All comments

Mikael Sandberg

Hi @Jeff Kirkpatrick,

Welcome to Atlassian Community!

Jeff Kirkpatrick

Thanks @Mikael Sandberg - that's a little outside of my knowledge/experience level, but based on your answer it sounds like if I didn't already have branches in this rule I would be able to use branches to accomplish my desired use case...? May you share with me your suggestion on how I could accomplish this if my current rule didn't already have branches in it?

Thank you for your help!

Mikael Sandberg

If you didn't already have a branch, then it would look something like this:

Screenshot 2023-03-15 at 3.29.54 PM.png

Jeff Kirkpatrick

@Mikael Sandberg this is awesome thanks! I will split the current rule into two separate ones (negating the current branch need) and then I'll incorporate your recommendation. Thanks again!

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