nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automatically update organizations field with users organization

Bo Schlichting

Hi all

I am struggling with an automatization which automatically will fill the organizations field (customfield_10400) with the organization the employee belongs to.

When end customers create tickets via the portal is it working perfect to get is set, but when it comes to our internal Sales/Operations/Marketing/etc. does it not populate the field.

I tried to select users, but then only for some of them did it work.

I then tried to use the below automatization.

As you can see in the log is the field empty and therefore no value is updated.

But my user belongs to the Sales Organization called Mover-Sales:

Any good suggestions on how to resolve this.

Right now we have a filter looking for tickets without an organization and then daily update those where 1st level forgets to validate and set it.

Kindly

Accepted answers

Mark Segall

Hi @Bo Schlichting - You need to set the field using the organization ID. This is how your JSON should look:

{
   "fields": {
      "customfield_10202": <ORG ID>]
   }
}

All comments

Mark Segall

Hi @Bo Schlichting - You need to set the field using the organization ID. This is how your JSON should look:

{
   "fields": {
      "customfield_10202": <ORG ID>]
   }
}

Bo Schlichting

Hi @Mark Segall

Thanks for the reply.

I have tried the following:

{
"fields": {
"customfield_10400": "Mover-Sales"
}
}

But that did not work and the log gave me the error message:

Error editing issues
MSSD-2899 (Specify the value for Organizations in an array (customfield_10400))

So I guess I need something else.

When I investigate a ticket can I see that field 10400 also gives:
customfield_10400 [2]
0 {3}
id : 16
name : Carlsberg
_links {1}
self : https: //usemover.atlassian.net/rest/servicedeskapi/organization/16
1 {3}
id : 4
name : Mover-Sales
_links {1}
self : https: //usemover.atlassian.net/rest/servicedeskapi/organization/4

So in this case can I see that the ID of Mover-Sales is 4, but how is the syntax to get it working?

I also tried:

{
"fields": {
"customfield_10400": <4>
}
}

Error while parsing additional fields. Not valid JSON.
So I need some more hints.
Thanks
Bo

Mark Segall

Sorry my <> were only intended to indicate you need to fill in the blank. It should simply be this:

{
   "fields": {
      "customfield_10202": 4]
   }
}

Bo Schlichting

You nearly go me there.

I did though go with:

{
   "fields": {
      "customfield_10202": [4]
   }
}

And then it worked.

Thanks a lot.

Abraham - New Verve Consulting

Hi @Bo Schlichting ,

To extend native Jira Organization features, you can consider using Crumbs.
You can use the newly released Crumbs API + Jira Automation together to link organizations automatically or to populate fields with organization data from Crumbs.

There is a page with screenshots about how to do this here:

Copy customer fields to an issue

Hope this helps! If you have anymore questions or need further instructions you can submit a support request too

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

automation

organization

jira-service-management-cloud

jira-service-management