Automatic Assignment of Issues not Balancing when Using Groups

Wendy Barrington

Good morning,

 

We're attempting to use Groups to Load Balance our issue assignments with Automation for Jira.  It is assigning all issues to one of the members of the group and none to the others.  All users have an equal number of unresolved issues.

 

Other than using manual names in each rule, is there a way to make this work properly?

Joseph Chung Yin

@Wendy Barrington -

Hi Wendy:

Please take a look at the following page - https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/  for "Assign issue" action.  In there, the option does give you the ability to conduct your balancing operation -

• Balanced Workload: Ensures that each user in the list has the same number of issues assigned.

• Random: Assigns randomly from the list of users.

• Round-Robin: Assigns issues based on the sequence in the list of specified users.

We have use it "Balanced Workload" and it works will for us.  If you can provide more details on your automation rule, we can further assist.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.