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Cannot move an issue from one JSM project to another one

Elif Alverson_voegli

Hello,

I am a Jira Admin and have the permissions to move issues on both JSM projects. However the project I am trying to move the issue does not show up at the drop down. Any ideas? Thank you.

Accepted answers

Kai Becker

Hi @Elif Alverson

do you have the create issue permission on the destination project?
Do you use company or team managed projects?

All comments

Kai Becker

Hi @Elif Alverson

do you have the create issue permission on the destination project?
Do you use company or team managed projects?

Elif Alverson_voegli

@Kai Becker , I am a global admin so I have all the permissions. Both projects are company managed projects. Thank you.

Kai Becker

@Elif Alverson being an admin does not necessarily grant all permissions.
Could you please post a screenshot of the permission scheme?

Mikael Sandberg

Just to add to @Kai Becker answer, make sure that you are also in the Service Desk Team role on both projects, that would give you the right permissions if you are using the default permission scheme.

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