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Time to resolution copy to Due date minus one day

Bo Schlichting

Dear all

I am trying to set up a automatization in cloud, so that certain tickets are the due date field updated with the Time to resolution minus one business day.

Example, we have a Time to resolution via the automatic SLA, which is 7th at 08:12.

I then want the Due date field to be updated with the date the 6th.

This is to ensure that the developers get their fix in place the day before the SLA runs out, so support have time to react and interact with the customer.

I was hoping to use the Edit issue like shown below

Thanks

Accepted answers

Stefan Salzl

Hi @Bo Schlichting

huuuuuu......that was tricky. But the trickier the more fun trying to solve

Found out that time to resolution is stored in objects.

so printing the smart value of that field looks like:

TimeToResolution: SlaCycleBean{startTime=SlaDateTimeBean{iso8601=Tue Jun 28 08:11:16 UTC 2022, jira=Tue Jun 28 08:11:16 UTC 2022, friendly='28/Jun/22 10:11 AM', epochMillis=1656403876502}, breachTime=SlaDateTimeBean{iso8601=Wed Jun 29 08:11:16 UTC 2022, jira=Wed Jun 29 08:11:16 UTC 2022, friendly='29/Jun/22 10:11 AM', epochMillis=1656490276502}, breachTime=null, breached=true, paused=false, withinCalendarHours=true, goalDuration=SlaTime{millis=28800000, friendly='8h'}, elapsedTime=SlaTime{millis=5117134543, friendly='1,421h 25m'}, remainingTime=SlaTime{millis=-5088334543, friendly='-1,413h 25m'}}

So I got through this objects and could get to your expected result (i guess). (--> please make sure to test this. this is something new for me too).

Please try to set your due date to the following:

{{issue.customfield_10038.ongoingCycle.breachTime.jira.minusDays(1)}}

Best
Stefan

All comments

Stefan Salzl

Hi @Bo Schlichting

huuuuuu......that was tricky. But the trickier the more fun trying to solve

Found out that time to resolution is stored in objects.

so printing the smart value of that field looks like:

TimeToResolution: SlaCycleBean{startTime=SlaDateTimeBean{iso8601=Tue Jun 28 08:11:16 UTC 2022, jira=Tue Jun 28 08:11:16 UTC 2022, friendly='28/Jun/22 10:11 AM', epochMillis=1656403876502}, breachTime=SlaDateTimeBean{iso8601=Wed Jun 29 08:11:16 UTC 2022, jira=Wed Jun 29 08:11:16 UTC 2022, friendly='29/Jun/22 10:11 AM', epochMillis=1656490276502}, breachTime=null, breached=true, paused=false, withinCalendarHours=true, goalDuration=SlaTime{millis=28800000, friendly='8h'}, elapsedTime=SlaTime{millis=5117134543, friendly='1,421h 25m'}, remainingTime=SlaTime{millis=-5088334543, friendly='-1,413h 25m'}}

So I got through this objects and could get to your expected result (i guess). (--> please make sure to test this. this is something new for me too).

Please try to set your due date to the following:

{{issue.customfield_10038.ongoingCycle.breachTime.jira.minusDays(1)}}

Best
Stefan

Stefan Salzl

@Bo Schlichting

furthermore: check the correct field_ID in your system not 100% sure if this is always the same.

Best
Stefan

Bo Schlichting

Hi Stefan

Thanks for the effort

I tried with the suggestion and did not get any result.

So to figure out this, I need a bit more detailed description on what to do and most important where.

You write:

"Found out that time to resolution is stored in objects.

so printing the smart value of that field looks like:"

But does that mean that I should do anything regarding this?

Then you suggest that:

"check the correct field_ID in your system "

Where do I do that?

Thanks

Stefan Salzl

Hi @Bo Schlichting

Could you please share screenshots of your current automation rule as well as from the audit log. Is there any error shown?

Further question:

Does the rule operate within the same project or would you like to set the due date in an issue within another project? (I´m asking becase Time to resolution is a ServiceManagement related field and in your description you wrote the developer should see the earlier due date. So I assumed it could be you would like to set the due date in another project where developers are working in).
If so: did you configure your rule as a global or multi-project rule? (this is set in the rule´s details).

regarding your question:

"check the correct field_ID in your system "

Where do I do that?

The following page is showing how to retrieve the JSON of your issue:

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

You can search there for your field (by name) and you will find the name and the customfield_ID. this will look similar to the following:

Best
Stefan

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