We are planning to add Service Management plan for a specific customer, is there anyway I can convert a Service Management ticket into a Jira Software task in a project?
Hello @Carolina Chavarria
Welcome to the Atlassian community!
Yes! You can use the Automation for Jira feature to automatically create an issue in a Software project based on activity in an issue in a Service project. The home page for Automation documentation can be found here:
https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/
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