How to subtract one day from due date?

Bo Schlichting

Hi

We use Jira cloud as Service Desk and Project management.

So when customers create a Change Request, will we create a linked issue, with the developer tasks. On both the Change Request and the linked issue have we activated the field Due Date. 

I have set up so that we automatically updates the Due Date field on the linked issue, if we change it on the customers Change Request. This is working fine.

The problem is that the Developers are seeing the date as "end of date", where the SLA might be the middle of the due date. Therefore do I need to keep one day for Service Desk employees to communicate with the customer.

So I need to subtract one day on the value in the linked issues.

This is the one I have set up where it just align the due date.

Thanks

Bo

Stefan Salzl

Hi @Bo Schlichting 

You can use smart value manipulation for dates. See the following link:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#--

 

In your case it would be: (if I got your requirement correctly)

{{triggerIssue.duedate.minusDays(1)}}

 

Just set your "Edit issue" action to that value:

Hope this was helpful and solves your problem.

Best
Stefan