New mail by every ticket answer

Mukadder Tozlu (Muki)

Hello all, 

When a customer creates a ticket on the jira service management and I answer them. The customer gets a mail by every answer from me.

So when I answer multiple times in the same ticket, he gets multiple separatet mails. How can I change the settings that the customer gets the answers in the same mail?

Here you see how it looks in the inbox of the customer:

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Jira has no way to know that you are going to be answering several times as part of a single answer, so no, there's no way to do this.  The best thing you can do is give the customer a single answer, not split it into multiple comments.