We have found that customers who also happen to use Atlassian products themselves find that they cannot easily get to our support portal because the portal thinks that they're trying to access our Atlassian systems as a full-blown user, and their account doesn't have privileges on our system.
We have to tell our customers to use Chrome's Incognito mode to access our portal, which is not intuitive for them and makes serving them more difficult.
Here's an example of the screen they see. I guess maybe "Log out" would also work?
Is there any way we can configure the Support Portal so that the workflow around this is more intuitive?
