View Specific List of Users and Number Of Assigned Issues

Question

I would like to see the number of issues assigned to a list of users.

Currently, I have a custom report that shows a list of all the cases assigned to those users (e.g. users A, C, D, F, G, H, T, and W in an organization with >10 users). Then, the report populates the Two Dimensional Filter Statistics gadget in a dashboard.

In the dashboard, Jira shows:

I would like to see a row for each person (A, C, D, F, G, H, T, and W). Then, I can observe how busy each person is.

What is the best way to do that?

Trudy P Claspill · Answer

There are not native gadgets that will do that.

You could look at third party apps to see if they provide gadgets that would do that.

https://marketplace.atlassian.com

I also found this post that has an answer on it that proposes a solution. I did not test the solution to see if it works.

https://community.atlassian.com/t5/Jira-questions/I-want-to-know-the-users-who-don-t-have-any-tickets-assigned-My/qaq-p/1823302

Matej Stolfa Aug 09, 2022

Actually, there is a way to have a dashboard that should people without any tickets.

It is a bit of work to setup, but will give you the info you need.

1, Create a filter for the projects

2, In your dashboard, add widget "Filter counts" , this returns the number of results for given filter

3, Setup the Filter counts as follows:

a, Top filter is your project filter

b, Under "Counts" add custom filter for each assignee  (assignee = xx " )

c, you can add warning if the result is 0 show red warning

d, add all assignees you want to watch

This will give number of tickets with each member and will also include those that have 0 tickets assigned.

Zian Choy · Answer

Are there other dashboard components/widgets that can show users with no issues assigned?

Trudy P Claspill · Answer

Hello @Zian Choy

Welcome to the Atlassian community.

The Two Dimensional Filter Statistics table will show rows only for an entry that has non-zero data. It will not show a row for a user that has no issues assigned. There is no option to force the table to show such rows.