Workflow validation on sub-entries of custom field

Chris_cb7wvp

I have a validator set on some workflow transitions which checks that field X is not empty. However, field X has several cascading options...so it looks like this:

X

  - 1

     - a

     - b

  - 2

      - a

      - b

For reporting purposes, it's important to ensure that our agents also choose the deeper levels, like 1b for example. I have my doubts that I can further check for this, since even if they only choose 1...that satisfies the validator. Have any of you ever been able to validate down to the lower levels?

I realize that not every issue will need to be classified to that level, but it is a curious exercise to check into the possibility of doing this.

Riley Venable

You can use the Check a request's field rule to check if the deeper levels have been selected. In the For this field dropdown, select your field X, and in the Check if it dropdown, select the equals operator. Then, in the This value field, select the deeper level you want to check for (e.g. 1b).