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Automation not working

Fuadilah Mulyadhien

Hi I'm trying to set up a trigger to close my epic, but seems but found this issue

"No transitions found for user. Ensure that the rule actor has permission (including issue security levels) to see issue and perform transitions."

I'm using a different workflow for my epic and stories / task. is it because of that? or did I missed out something else.

thanks

Accepted answers

John Funk

Hi Fuadilah - Welcome to the Atlassian Community!

It depends on your workflow for the Epic issue type. What status are you moving from and to which status are you going? Are their Conditions or Validators on the transition to that status that might be preventing the transition?

All comments

John Funk

Hi Fuadilah - Welcome to the Atlassian Community!

Fuadilah Mulyadhien

Hi John,

The epic is using standard workflow, for stories / task / sub task, I create a new workflow for them.

for the epic I want to trigger status changes from "To Do" to "In progress" if one of the task status is transition to "In progress" status (but I create new label for this status, lets say "Development in Progress")

Trudy P Claspill

Hello @Fuadilah Mulyadhien

Welcome to the Atlassian community!

Please show us your full Automation Rule, and show us the details from the Rule Audit Log for an execution where this error occurred.

Who is specified as the Actor on the Rule Details page?

Does that user have permissions in the project where the Epic exists?

What was the status of the Epic that was trying to be changed when the rule executed and failed? In the workflow applied to the Epic is there a transition from that status to the one you were attempting to select in the rule?

Fuadilah Mulyadhien

Jira 1.png jira 2.png

- The epic is still under To Do, I want to move it to "In Progress"

- The user have permission, (I'm the admin in the project)

John Funk

It is not matching the Condition where you are checking that the Stories in the Epic are in the To Do status. That is why it is failing. It's making sure that ALL stories are in the In Progress status. Is that your intent?

Fuadilah Mulyadhien

my intention is if one of the stories transition to in progress then epic status also will be move from "to do" to In progress.

Let say I have 3 stories in "to do" status, then one of it transition to "in progress" then it will change the epic status from "to do" to "in progress" as well

Kelly Arrey

Hi @Fuadilah Mulyadhien, This isn't enough information to solve the problem. The original error message referred to the rule actor (which is not necessarily the same as the rule author) not having sufficient permissions to perform the transition. So,

Who is the rule actor? That's in the rule details
Do they have the "Transition Issues" permission in the permission scheme for the project?
If so, is there a Condition on the workflow transition that prevents the actor from completing the transition?

Fuadilah Mulyadhien

Hi @Kelly Arrey

I solve my problem already, several issue that I fix are:

- the rule actor, the default one is not given permission, so modified the actor, and the
- the JQL issue , somehow:
status = "To Do"
is not equal
status = "TO DO" -> this one worked out
- JQL option modified to " Some match specific JQL"

After I modified those 3 item, the automation worked out fine.

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