Hello, I am trying to create an automation that will take the field value from a linked ticket and add to a comment on the original. The automation triggers on a change to the Sprint field value then adds a comment to the linked ticket.
Essentially customers can raise support tickets via service desk. These create linked tickets on developer projects that are assigned sprints. I wish to pass the assigned sprint to the service desk ticket in the comments.
I have tried variations of {{issue.customfield_XXXXX}}, {{issue.Sprint}} etc. However I believe because the field doesnt exist on the original linked ticket its not showing up.
Is it possible to transfer the value from the original ticket to the linked ticket via automation without adding the field to the service desk?
