Cloning from JSM to JWM Sub-Tasks are not cloning

Question

I created an Automation rule that clones an Epic from JSM to JWM.  The Epic does get cloned when a specific type of request is created.  There are two pieces that are not getting cloned - the Form and the Sub-Tasks.  I have tried to look into Deep Clone, but the problem is that it does not allow me to decide which requests and Epics go into particular projects.  I have many different request types (set up as an Epic in JSM) and they each go into different projects.

How do I move my form and sub-tasks automatically? I have also tried to create a rule in JWM that when an issue is moved, it creates sub-tasks, but that did not work either, mainly I think because it was cloned and not moved but I did not see just a move option.

Umer Sohail _K15t_ · Answer

Hey @Sara Palmitessa, thanks for the question.

This is Umer, PMM for Backbone Issue Sync for Jira. From what I gather, you want your epic to be automatically cloned/copied from your JSM to JWM along with the form (an attachment?) and sub-tasks.

Using Jira automations work well for a while, but they are difficult to figure out and maintain when things get a bit more complicated.

If you want to automatically copy epics from the JSM project to JWM, along with comments, attachments, and custom fields, you might want to look for a specialized Jira Issue Sync app, like Backbone Issue Sync for Jira.

Using Backbone, you can sync Jira issues and their corresponding data between two Jira projects without leaving your own Jira project. And you get complete control over which epics (and sub-tasks) to sync with a particular project.

In case you're interested in discussing your particular use case, feel free to schedule a free demo or try Backbone for free for the first 30 days!

Julien Peyrade _ Elements · Answer

If you don't mind, could you create a support ticket? Our team will be happy to answer any of your question, even the hardest. :)

Unfortunately I'm unable to take any call before next week.

Sara Palmitessa_vg34q5 · Answer

Hi @Julien Peyrade _ Elements  I would be happy to try that out.  Any chance we can get on a call today and you help me with this? I have been trying to figure out a solution for almost 2 months and am going nuts! I will try the tutorials you mentioned but would appreciate a call if possible to answer additional questions.