Is it possible for me to add a request type to the field list when someone creates an issue through Jira Cloud app in MS Teams?
Angélica Luz commented:
Thank you for reaching out to Atlassian Support!
On the integration between Jira and Teams, at the moment, it's not possible to set a Request type for the tickets via Teams.
There is a feature request suggesting the implementation of this ability:
Pretty recently, a new feature was implemented on Jira Service Management, where you can connect Teams with Chat. Using this functionality, it will then be possible to raise requests with a Request type.
For more details about Chat, please check the following documentation:
And for configuring Teams with Chat, please check the documentation and the video below:
Sent in a ticket to Atlassian Support and will update this thread if I get any information to share with the community!
It looks like you're new here. Sign in or register to get started.
