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Custom field value in summary field

Daniel Jaroszewicz

Hi,

I'm currently working on onboarding process and trying to figure out:

I want to display in summary field value provided to custom field, I've searched forum but nothing helped.

- Summary field is hidden from customer portal and preset value is set to "New Employee"

- I've created Custom Field "Employee Name" (customfield_11655)

- I would like to create ticket name/summary with "New Employee - (Employee Name)" to have better access control etc.

I've tried edit legacy automation when ticket is created:

Edit issue -> Field "summary" -> Value {{issue.Employee Name}} or {{issue.customfield.11655}} or {{issue.customfield.11655}} or {{issue.customfield_11655.id}}

Thank you in advance.

Accepted answers

Jack Brickey

Hi @Daniel Jaroszewicz , welcome to the community.

So don't use legacy automation, but rather simply automation below is an example of what you can do to add a custom field to your summary after the issue was created.

Replace xxxx with your custom field and rearrange the summary as desired.

All comments

Jack Brickey

Hi @Daniel Jaroszewicz , welcome to the community.

So don't use legacy automation, but rather simply automation below is an example of what you can do to add a custom field to your summary after the issue was created.

Replace xxxx with your custom field and rearrange the summary as desired.

Daniel Jaroszewicz

HI @Jack Brickey ,

Thank you for the tip, I was considering to use new automation process, but I am worried about other queues included in this project. I do not want to do mess in other queues that other teams are using.

How can I do this simply automation for only one specific queue?

See attached picture, in this automation I have about 10 more rules like this.

Derek_86hlht

Hi @Jack Brickey

I have tried this and I think you are missing some commands.... Maybe. If it is a custom field does it not need something like {{issue.customfield_00000}}? If custom ID=00000

Marco Villalobos_la0rj4

Were you able to figure this out?

Daniel Jaroszewicz

@Marco Villalobos check the screenshots:

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