Why can I see some Jira service desk customers under 'people'?

Nick Lucey_hqx5u1

I can see a small number of our jira service desk customers under 'people' with the role of jira service desk customer, but not all of the users I have added - If I go to customers I can then see all of them,

 

What's the difference and what can those who are added under 'people' see ?

Thanks,

Nick.

Jack Brickey

Hi @Nick Lucey , what you see under Customers is not necessarily those customers that have been added to the specific project. You could be seeing customers that have been added to your instance under other projects. What you see under People are those users that have been added to the specific project? Or, at least that's how it should be. If you want a customer to be part of a project, you can add them under people.