Issue created using REST API not assigned to support group

Question

We are trying to create issue (service request and incident) and assign them to support groups (work queue) using a custom field value. Tickets are created successfully but support groups are not getting reflected when we browse the created ticket.

We are testing our upcoming migration from the jira server to cloud and this is a blocker in our testing. Any heads up is highly appreciated.

Bhattacharjee, Devdatta · Answer

Hi @Vamsi Kandala  yes the custom field is a group picker one. Below is the post request I am using to create the ticket and it is getting created successfully. However ticket is assigned in the desired queue. By default it is going to another support group.

Vamsi Kandala · Answer

Hi @Bhattacharjee, Devdatta

Welcome to the community!

If I understand correctly, you want to create the ticket and assign it to the group based on the issue type and/ or other parameters.

Is this custom field a group picker one?  Is it giving any error?  If you don't mind, can you post the API call url as well as the sample code where you are assigning the value to this custom field?

Thanks,
Vamsi