Jira Cloud - Importing Subtasks and Linking to Story failing

Question

Hello,

I am trying to import new subtasks and link them to an existing story but it fails:

doesn't have a valid Parent Id selection. Issue will not be created.

I've read all the posts and solutions for this but this does not seem to work for me using Jira Cloud.

Summary         | Issue ID |  Parent ID | Issue Type

Subtask Name | 1001      |  TTT-123   | Sub-task

-I am mapping the fields via the import wizard.

-I am assigning Issue ID a random sequence number.

Thanks

Trudy P Claspill · Answer

Hello @McBrinn, Thomas

Are you a Jira Administrator for the Jira system?

How are you accessing the import feature? Are you accessing it from the Advanced Issue Search screen?

McBrinn, Thomas · Answer

Unfortunately that still didn't work. I eliminated the Issue ID column and the same error remains.  The parent ID columns is for sure referring to a valid parent ID.

Ashish Bijlwan_zogaqs · Answer

Hi @McBrinn, Thomas

In order to import new Sub-tasks and link them to an existing story, add the column to the csv as in the below screenshot. Parent Id should have the Story Issue Key like here in W2-35 is the Story Issue Key.

Don't include Issue Id column to the CSV for importing the issue. Issue Id mainly works for updating the existing issues.

Thank you,
Ashish