Capture all the External Comments to a new Custom Field

BG Pantaleon

Is it possible to capture a comment that is added by the customer in the portal and store it in another custom field? 

Requirement: 

• Custom field "Notes" will be appended by new the Comment. Existing data would not be overwritten.
  • Example: A customer posted a new comment "Comment 2" and there is already existing "Comment 1" in the Notes field. 
    • Output should be Comment 2, Comment 1
• Only Customer Comment (external) will be added on the Custom field "Notes"

 

This is what I have but it keeps overriding the Notes field with the new comment.

 

Vamsi Kandala

Hi @BG Pantaleon

You should try using the 'concat' method for appending the string smart values.

In your case, in the 'Edit issue' and for 'Notes' field, you can try like:

{{issue.customfield_xxxx.concat(issue.comments.last.body)}}

Where 'customfield_xxxxx' is the custom field id of 'Notes' field.

Please refer to this article as well:

https://confluence.atlassian.com/automation/jira-smart-values-text-fields-993924863.html

Hope this helps.

Thanks,
Vamsi