Automating ticket to moved between 2 projects - Service desk and Scrum board

Ilva Levenda Africa

Good Day,

I am currently trying to link two projects but one is service desk and the other scrum board.

when service desk ticket is reviewed and approved for coding then I want to change status and create an automation whereby the ticket then moves to the project board, is this possible?

I need to see an example of how the automation is done as I cannot find this particular answer with screen shots anywhere.

We have Jira Cloud and I just need confirmation that it can be done, or if I need premium for this specific requirement could you please let me know?

I am not a super user, just administrator, if this needs to change can you let me know as well please?

Nic Brough -Adaptavist-

No.  Automation can not move issues.

You should not be doing this.  Moving issues between projects should never be part of a standard process.  Moving is for housekeeping, migration and the (hopefully rare) genuine error of "raised in the wrong place".

Moving an issue from a Service Desk project to a Software (or Work Management) project will also destroy the customers request, and the line of communication with them.  

There are two things you can do here though.

• When a request leads to a development story, your agents should use "create linked issue" to create the story in the development project.  The original request and service desk issue will remain intact, and informed by the linked development issue, which will take its own process.
• Modify your Software board so that it selects the service desk issues as well as the development project issues.  Your developers won't be able to do much with them (unless they're agents as well), but you'll be able to see them