nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

View all open SM tickets in one dashboard

Lindsey Jensen

Our customer support team is looking for a way to track all open support tickets on one screen, without having to click into individual projects. Does anyone know how we can have a single point of view for all tickets across all of our projects in SM?

My other thought is to set up a dashboard with gadgets to display this information. However, gadgets such as "Created vs Resolved Chart," "Issue Statistics," "Issues in progress," and others, will only show data for one project at a time, when we want to look across projects. Is there a way to make a gadget draw data from multiple projects?

Thank you!

Accepted answers

Suzi Firth

Hi,

Yes can totally do this with a standard filter and dashboard, just make sure your filter doesn't include "Project" as a criteria.

As an example, I have a Closed All Time Filter. Normally I would define this by Project = IT Servicedesk so it doesn't include the Sample Space and another project that is closed, like so:

If I remove the Project = IT Servicedesk, it then shows me every project in our SM space.

Once the filter is saved, link your dashboard to the filter and it'll show like so:

Cheers,

Suzi

All comments

Suzi Firth

Hi,

Yes can totally do this with a standard filter and dashboard, just make sure your filter doesn't include "Project" as a criteria.

As an example, I have a Closed All Time Filter. Normally I would define this by Project = IT Servicedesk so it doesn't include the Sample Space and another project that is closed, like so:

If I remove the Project = IT Servicedesk, it then shows me every project in our SM space.

Once the filter is saved, link your dashboard to the filter and it'll show like so:

Cheers,

Suzi

Lindsey Jensen

Thank you so much @Suzi Firth ! We're testing this now and will let you know how it goes . I appreciate your response with the detailed screenshots.

Lindsey Jensen

Hi @Suzi Firth - I wanted to follow up and let you know that I used the filter that you shared, and it worked! Keeping this for future reference. Thanks again.

Suzi Firth

Hi Lindsey,

You're welcome.

So much of the Jira documentation is just text without showing a screenshot of what screen you are meant to be changing and then seeing those changes applied which can be confusing and overwhelming. Personally, I like to see the corresponding screenshot of the explanation. Helps me understand technically and visually how the change affects the screen we look at.

Kind regards,

Suzi

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-service-management-cloud

jira-service-management