How to remove duplicated linkages when automating linked issues based on similar descirption field

ADITHI BALASUBRAMANIAN

Hi, I created an automation that links issues based on similar descriptions, but the automation is making duplicated linkages. For example, if issue 1 and issue 2 are similar, then the automation will link issue 1 to issue 2, creating a link; and then when the automating gets to issue 2, it links issue 2 to issue 1. Thus creating a duplicated link.

 

I'm trying to figure out how I can edit the query or something to mitigate the duplication. But if anyone has any suggestions, I'd really appreciate it.

 

Thanks!

Bill Sheboy

Hi @ADITHI BALASUBRAMANIAN -- Welcome to the Atlassian Community!

Without first seeing the specifics of your rule that performs the linkages, I would answer this scenario as: this may be possible.

Let's assume your rule uses logic which links one-and-only-one issue to another in a rule, with no branches in the rule.  In this case, you could add conditional logic to prevent adding a link if it already exists.

However if your rule uses branches that could have more-than-one-issue, this may not be possible within the rule.  The reason for this is such branches execute asynchronously and in parallel, and so there is no guarantee at what point in time the links would appear...up to the moment the rule finally completes.

If you post images of your rule and the audit log details, the community may be able to offer work-arounds to help.

Kind regards,
Bill