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Created Additional Field by Accident, how do you remove?

Kyle McGee

So I had asked earlier about this, but essentially what happened was I had imported issues over from a non-Service Project to a Service Project. When I did this, I thought I made sure to list the correct move-overs to the necessary fields, but for some reason the Description field came over as a separate description field.

Now, the catch is that, when I go to locate this Description field in the new Service Project, I cannot locate it. Any time that I go to create a new ticket, it creates a "Description" field on the ticket that is not present on the ticket itself anywhere, but it still creates it.

Any idea how to get this essentially "phantom" Description field removed?

Accepted answers

Jack Brickey

Hi @Kyle McGee , is the Custom Field named "Description"? If you navigate to settings (cog in upper right) > Issues > custom fields can you locate the field? It should be there and you should be able to delete it there. One thing to consider before deleting is what to do with the data that may exist in the field for any issues. Do you care to save? if so then I would create a manual automation rule that would copy the data from the custom build into some other field.

All comments

Jack Brickey

Kyle McGee

So I can locate a field titled "Description", but I have removed it from the Screen and it still is creating it on new tickets?

Jack Brickey

I assume that you are not confusing the system description field with the apparent custom field entitled the same? When you say you were moved it from the screen where exactly did you do this? I have to wonder if you remove the system description field from the create screen. It would help to have some screenshots of exactly what you are saying and attempting to do. In any case did you navigate to the custom field administration section and find your custom field?

Kyle McGee

Screen Shot 2023-01-20 at 9.25.01 AM.png

Here is a screen shot of what I am talking about. I did navigate to the custom field administration section and I could not find the Description field listed above. Additionally, when I go to create a new ticket, the Description field above is not on any of the tickets I try to create. However, when I create the ticket, it populates the non-editable Description Field displayed above.

I went to Screen Configuration and could not find anywhere where the Description field would be listed on any of the ticket types I have, but it seems to be creating a Description field still.

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