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Send e-mail to @user when mentioned in comment

Jamie Duikersloot

Hi,

Is there a way to send an e-mail to a user that is mentioned in a comment?

For example:

When "@jack can you comment on this ticket?" is entered in the comment, then i would like to auto send an e-mail to Jack containing the text from that comment.

I tried several solutions i found, but i can't get it to work.

Thx

Accepted answers

Jamie Duikersloot

It's fixed! Don't really know why but disabled and re-enabled several options en now it's working.

Thanx for the help.

All comments

Ankit Srivastava_3e9eks

Hi @Jamie Duikersloot

Welcome to the Atlassian Community!

Could you please refer the below link:
https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/#Email-recipients

Hope this will help.

Thanks

Sushant Verma

Hi @Jamie Duikersloot

Welcome to the community!

You could call the REST API with a web request using the accountId, get the email address, and then send your custom message. Please note doing this means the user would get 2 emails per mention: one from the mention and one from the rule.

If you want to try this approach, here are some references to help you get started:

https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/user-getUser

Regards,
Sushant Verma

Jamie Duikersloot

Thx, i tried this but i don't get an e-mail when mentioned in comments. I checked the option email when "someones mentions you". But it doesn't seem to work.

Jamie Duikersloot

Thank you, i have found this one earlier. I'm a newbie with API and tried this. Didn't get it to work yet.

Expected a builtin feature that i missed to enable this.

Ankit Srivastava_3e9eks

Hi @Jamie Duikersloot

Could you please check below link once:
https://confluence.atlassian.com/jirakb/how-to-troubleshoot-customer-notifications-in-jira-service-management-cloud-967343751.html

Could you please review once the notification Public Comment. if it turned OFF then please turn it ON

Hope this will help

Jamie Duikersloot

This is already enabled for the assigned user. I don't see an option to enable this for mentioned users.

Jamie Duikersloot

It's fixed! Don't really know why but disabled and re-enabled several options en now it's working.

Thanx for the help.

Sushant Verma

@Jamie Duikersloot Great to know it get fixed by disabled and re-enabled.

Have a great day!

Regards,
Sushant Verma

Tan Jia-Hao

Hello Jamie, would you mind sharing how you do it? thank you so much

Yaniv_5wopzn

Hi @Jamie Duikersloot can you pls share how did you solve this issue?

extgbkirsat

Does @ mention also works if someone who is Non-Jira License user , their name is mentioned in the comment ?

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