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Unable to set email requests in Service management board

Mihir Ruparelia

Hello,

I've got a new service management board but I am unable to set up email requests so tickets can be updated via email. The issue starts from turning on Email support, I get an error which I have attached.

I wondered if anyone has seen this before and knows how to resolve? We have other Service management boards which allow email.

jira email requests.png

Any ideas, thoughts help would be much appreciated.

email requests jira.png

Accepted answers

Mihir Ruparelia

Spoke to Jira support who resolved.

All comments

Hi @Mihir Ruparelia are you using the same email address for more than 1 service project?

Mihir Ruparelia

Hi @Dave Mathijs ,

In my ticket I have a list of the active email addresses. None are duplicates.

Regards

Mihir Ruparelia

Spoke to Jira support who resolved.

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