Customer satisfaction survey

Question

Hey guys.

Do you know how to creat a customer satisfaction survey which occurs regularly and automatically in jira?

After the product has been delivered we would like to ask our customer regularly for his opinion. It should be automated and via jira.

Jes Kampman · Answer

Joseph's answer is the most straightforward answer.

If you don't the built-in survey (it is very limited) then you could instead use Automation so that [Proforma] "Forms" are attached to the ticket, including on the portal, so that the Reporter/Customer can fill out a "survey" form with whatever fields you want on it.

See this page for further info: https://community.atlassian.com/t5/Jira-Service-Management-articles/Using-Forms-to-ask-multiple-questions-in-Satisfaction-surveys/ba-p/2297551

Joseph Chung Yin · Answer

@Onur Cevik -

Welcome again.  JSM (out of the box) comes with SLA and CSATs Survey setup - Take a look at the following links for your reference -

https://support.atlassian.com/jira-service-management-cloud/docs/create-and-edit-sla-goals/

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.