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Disable "Get Started" / "Tell us a bit about yourself" Wizard for new users.

Constantin Lotz_h95xmz

Hi there,

when i have new users (Service Desk Customers) added to Jira Servicedesk, they have to walk through this wizard, which is completely not matching to our company and is producing more questions that it helps anybody:

Does anybody know where we can disable this one for all users?

Kind regards,

Constantin

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Constantin Lotz

You can't disable it I think. This is Jira's standard functionality.

Alex Koxaras -Relational-

In addition, customer, if you added as portal only customers, will not see this screen. This screen is visible only to Jira users.

Jason Freeman_hg0ljw

Any updates on whether this can be disabled now?

This is a huge problem for us. We are just getting around to going to Jira Service Management Cloud, and we are seriously thinking about not renewing our subscription because of this. This is causing huge amounts of friction, user confusion, and calls to our IT helpdesk.

Alex Koxaras -Relational-

@Jason Freeman you can't disable it: https://community.atlassian.com/t5/New-to-Jira-Service-Management/Remove-quot-What-type-of-team-do-you-work-with-quot-when-new/qaq-p/1244023

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