Categories on the portal

Question

Hi,

I would like to collect all the requests I receive from customers in one central project. However, I would like to have different categories in the Self Service Portal: For example, "Make a request" "Report a fault" "Knowledge base".
All requests from these categories should be gathered in one project.
I hope you can help me.

Thanks a lot

Zakaria Mjallad · Answer

Thank you for this idea. In theory, it sounds already quite promising.
I understood the post you linked to me to mean that tickets are moved from one project to another, but that would only be temporary. But I could not find this setting for me (see screenshot).
So I do not quite understand how this will be implemented automatically in the future?

Joseph Chung Yin · Answer

@Zakaria Mjallad -

I agreed with what @Fabio Racobaldo _Catworkx_ suggested.  In the JSM main help center page (landing UI), it lists all available JSM projects.  Afterward, your customer can click into each project, and then create his/her requests for that project.

Using the request types and request type grouping are the recommended way in using JSM.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Fabio Racobaldo _Catworkx_ · Answer

You probably have two different projects with a specific portal each. Both of them are in the Jira Service Desk main portal. If you wnat to have just one project with different request types, you need to merge projects first in one (https://community.atlassian.com/t5/Jira-Software-questions/How-to-merge-two-projects-Project-A-and-Project-B-in-sheets/qaq-p/2065842) and then setup two different request type with the specifi single portal.

Fabio