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Hi, I am trying to set up two email notifications and need the filter please

Bodalia, Akash (Project Manager)

1. Trying to set up email notifications for when an issue is created with "Reg, Compliance and Audit" checkbox is ticked.

2. Trying to set up email notifications for when an issue is created When the "priority" field is selected as blocker.

Thanks in advance!

Accepted answers

All comments

Marta Woźniak-Semeniuk_m044pw

Hey Welcome to Altassian Community!

You can use JIRA automation
trigger "Issue created"
and then specify the condition if field [the field you are using] equals "Reg, Compliance and Audit"
then action send email notification

Another rule for a the priority field or just add if/else to the frirst automation.
If you need help setting this up - let me know.

Bodalia, Akash (Project Manager)

Hi Marta,

Many thanks for your reply.

I'm really new to Jira and learning the filters. I have set this up doe items with a due date but struggling with the filer codes for anything else. For instance I don't even know what trigger refers to

Rilwan Ahmed

Hi @Bodalia, Akash (Project Manager) ,

Triggers start the execution of a rule. i.e. they are actions like create ticket, update ticket etc.
Triggers can listen for events or be scheduled to run.

When you go to your project settings --> automation --> Create new rule
The list which shows in new page are triggers

The image below shows the some of the triggers available.

More details about the automation is mentioned in https://support.atlassian.com/cloud-automation/docs/create-and-edit-jira-automation-rules/

Marta Woźniak-Semeniuk_m044pw

Okay, no worries I will help. JIRA Automation are automated rules you create for the system to do certain things when A happens, including some conditions to narrow down and telling what action you want the system to do for you.

First we need to go to automation in your project. To do that we click on the "Project settings" in the left hand menu, on the bottom
then we go to automation on the left hand menu
Then we click "Create rule"

Now we are in the in Automation creation screen

First we need to tell JIRA what should "trigger" the automation - this is your WHEN - so "When issue is created"
But - we want this ONLY when a certain field has a certain value so - we add a condition IF
We will check a field on an Issue so we choose "Issue fields condition"
I don't know what is the name of the field you want to use so I will use an example - I want my field "Labels" to egual to "It_works" - here you will choose your field and your field input "Reg, Compliance and Audit"
Now let's tell JIRA what to do in sucha case - let's choose an ACTION
I will use example, cause I do not know what you want to put in the email or who should receive it. I will set email to go to users in "administrators" group and the mail will just tell them the issue was created.

4. Now we just add a name and turn the rule on.

Now I would just go and create an issue with that label and see if the email is send

Let me know if it is clearer now

To learn more about JIRA you can also watch YT channel from Atlassian https://www.youtube.com/watch?v=GQlewFPxglk - there are a lot of useful step-by-step instructions

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