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What is the typical response time to get an answer to a ticket? I've had one open for over a month.

I've had a ticket open for over a month, is it typical for it to take this much time to get a response?

Accepted answers

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Depends on who you raised the issue with, and what your (support) agreement with them is.

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Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Depends on who you raised the issue with, and what your (support) agreement with them is.

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