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Clone ticket from JSM to jira service

Edgar Pusklevic

Hi all !
I have Jira service management linket to Jira server , it is possible do automation like this: when ticket is created in jira service manager , clone this ticket to jira service to specific project ?

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Tansu Akdeniz

Hi @Edgar Pusklevic

Go to Project settings -> Automation page and create new rule to create issue and link to existing one.

Sample:

Edgar Pusklevic

Hi Tansu , but I want create new ticket with same information but in Jira Software.
I'm creating a new task in Jira service menagement and then automation must clone all info but in Jira Software

Tansu Akdeniz

Automation will work. Just choose the destination (Jira Software) project and copy desired fields in this section.

Ekran Resmi 2022-12-14 16.36.23.png

ps: You can also use Clone issue action.

Edgar Pusklevic

I click on Project - I can see only projects from Jira service management , I'm unable to see project from Jira Software that is the issue

Edgar Pusklevic

Any ideas how do automation from Jira service management to Jira software ?

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