can jira service desk directly integrat with amazon connect?

Question

want to integrate jira with amazon connect for ticketing and customer issues

Tom Koby · Answer

@dev patil  @Joseph Chung Yin

Ping Phone for Jira Service Management just launched. All runs in Forge and AWS with Amazon Connect. We were in EAP with global enterprise brands. Happy to set anyone up who wants to try it.

https://marketplace.atlassian.com/apps/1238164/ping-phone-smb

Joseph Chung Yin · Answer

@dev patil -

Welcome to the community.  I don't believe there is an solution at this time.  There is a previous posting on this topic in the community back in 2020 - https://community.atlassian.com/t5/Jira-Service-Management/Are-there-any-integrations-for-Service-Desk-to-Amazon-Connect/qaq-p/1332568

Here is a documentation in regards to AWS Service Catalog -

https://support.atlassian.com/jira-service-management-cloud/docs/connect-jira-service-management-cloud-to-aws-service-catalog/

Hope this give you some ideas.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.