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Unable to update existing issue using CSV import

Alphonsa.joseph

Hi Team,

I have successfully imported jira issue from one instance to another.

But when i try to edit the issues via Import CSV functionality it is getting created as new issue itself in the JIRA with new Issue Key.

In the CSV used for editing data,i have the issue key.But unable to locate the "KEY" while doing the mapping.

Would be of great help if you can guide me on this .

Thanks

Alphonsa

Accepted answers

Trudy P Claspill

Hello @Alphonsa.joseph

Welcome to the community.

The option is only available to Jira Administrators that are executing a CSV import from the System > External System Import function.

If your are a Jira Administrator make sure you are using the above option, not the Import option available on the Search screen.

If you are not a Jira Administrator, you will need to request that your Jira Administrator execute the import for you.

All comments

Trudy P Claspill

Hello @Alphonsa.joseph

Welcome to the community.

The option is only available to Jira Administrators that are executing a CSV import from the System > External System Import function.

If your are a Jira Administrator make sure you are using the above option, not the Import option available on the Search screen.

If you are not a Jira Administrator, you will need to request that your Jira Administrator execute the import for you.

Vicki James

I just tried this, but no issues were imported. Here is a snippet of the resulting log

2023-12-19 16:46:34,799 INFO - Only new items will be imported
2023-12-19 16:46:34,988 INFO - Importing issue: [externalId='autoid-2241734647315097620', summary='Epic 1']
2023-12-19 16:46:36,027 INFO - 0 out of 1 issues successfully created

Trudy P Claspill

Hello @Vicki James

Welcome to the Atlassian community.

To make sure your question gets maximum visibility please start a brand new post in

https://community.atlassian.com/t5/Jira-Software-questions/qa-p/jira-questions

If this post is relevant to you question, include a link to it.

When you add to an existing post the only people that see your update are the original author, people who responded to the post, and anybody who added themselves as watchers. So, your question is not getting much visibility.

Additionally, we need information about your scenario. Are you working in Jira Cloud? What does your input CSV file look like? Are you trying to update existing issues or import new issues?

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