Hello, Would it be possible to have a an embedded link as custom field name?
Such as " Schedule a call with Elif" and embed the calendar in the name?
@Elif Alverson -
A field name is static and cannot be incorporated with embedded link. However, you can use Wiki or HTML markup syntax to add help-text associated with the custom field.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Could you send me the instructions to how to use Wiki or HTML markup syntax to add help-text associated with the custom field? Thank you.
1) Go to your JSM project Project settings >> Fields and access your project's field configuration scheme in the EDIT mode.
2) Locate your custom field and click the "Edit" option, then enter your help-text in the Description box.
Example - Please enter the OAuth scope(s) for your application. For the list of available OAuth scope, please refer to the "OAuth Scopes" section in the following link <b><font color="red"><a href="https://abc.com/docs/oauth-scopes" target="_blank">Application Scope Listing</a></font></b>.
The above will create a help-text with a clickable URL associated with a field on the issue screen.
Here are a few reference links that can assist you -
For Portal UI (i.e. Request Type)
https://digitaltools.phe.org.uk/confluence/display/JIRA/Adding+and+editing+Jira+Service+Desk+%28JSD%29+portal+help+text
https://blog.isostech.com/atlassian/enhancing-the-help-text-in-jsd-jira-service-desk
For Project UI (i.e. Issue Screen)
https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all
Hope this helps. Please click on Accept answer if my suggestion helped you.
Best, Joseph
Thanks for voting for my answer. Please also click on Accept answer when you have a chance, so others with the same question may see this posting as an answer.
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