Permissions to execute Automation rule

Question

I am a JIRA Admin. Within a ticket for my project I can accomplish any task without issue. However, I am unable to do a very simple re-assign through Automation.

Rule:

When: Issue transitioned to

"Lead QA"

Then: Assign the issue to

"{{Lead.displayName}}"

In the ticket, I am in the Lead field.

With the Actor as both "Automation for Jira" or as myself, I get this error in the Audit Log:

Assign Issue

Error assigning issues

PROJ-1: (Specified user does not exist or you do not have required permissions)

Thoughts on how to get this working?

Kristján Geir Mathiesen · Accepted Answer

Hi @Ryan Willms and welcome to the Community.

You need to specify the ID of the user, not the name/label. See here

Similar to this:

HTH,
KGM

Walter Buggenhout · Accepted Answer

Hi @Ryan Willms and welcome to the Community!

To set the assignee, you should not use the displayName, but rather that users accountId. I am not sure if that property is available for the Lead smart value, but if it is, you could try this instead:

Haven't tested this, but hope it helps!