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Problem no fields in Service Desk Customer Portal / "There's nothing in this portal yet."

KDSI Sàrl

Hello,

I have a problem with Jira Service Management.

I just created my project but now I want to invite clients by email to access the platform and when they access the portal there is no button to create tickets and ask questions (

There's nothing in this portal yet.).

Can someone explain to me how to do and assign permissions to a user so that the 2 buttons appear, a field to create tickets in the project and another to ask questions ?

URL: https://XXXX.atlassian.net/servicedesk/customer/portals

Can anyone help please ?

Thanks in advance,

Regards

Accepted answers

Samet Yildiz

Hello @KDSI Sàrl

did you configure or created request types for the customer under Project settings --> Request types? Are there request types already?

Regards

Samet

All comments

Samet Yildiz

Hello @KDSI Sàrl

did you configure or created request types for the customer under Project settings --> Request types? Are there request types already?

Regards

Samet

Rodolfo Romero - Adaptavist

A couple of things I'd like you to confirm.

Is this behaviour happening for everyone, including you or just the end users?
Did you create the Requests Types in the project settings section?
Are these Request Types part of at least one group? The way Request Types are hidden from the portal is by removing them from all groups.

KDSI Sàrl

Hello,

Thanks it's ok. the fields were hidden in request types.

Have a nice day,

Regards.

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