trying to add comment with attachment but failed to load the attachment

Question

Hi Admins,

We have a Jira service management issue linked to the Jira software project issue. one of our users adds a comment on the Jira software issue with file & image. we are using an automation rule to copy the comment from the software project to the service management project issue. we are able to copy the comment content. But the file appears as "failed to load" on the service management issue

we are using the following smart value in the action of automation rule.

Could you please help me with this? Thanks!!

Naresh Gantala · Answer

The issue has been resolved. Thank you.

Tinker Fadoua · Answer

@Naresh Gantala

How big is the attachment? What is the size limit you have in your Jira Software?

If you are admin you should be able to check it yourself.

Let me know if you have any other questions.

Best,

Fadoua