Outlook rules for @mentions so they are treated differently than other notifications

damong

Hi,

We have minimal notifications turned on in our instance of JIRA/Confluence OnDemand system. Even with the limited notifications, our developers have Outlook rules to move the notification emails into other folders. I'm trying to find a way to differentiate the emails so they give @mentions a higher priority than the standard notifications.

I don't see any differences in the email content that would allow for that and thought maybe someone has already solved this type of an issue.

Thank you,

Damon

MJ

Creating a rule that looks at "mentioned you" will only filter out issues in which you are being mentioned, and are not yet watching. When you get mentioned in an issue where you are already watching, the notification scheme takes priority over the mention itself, and the mention will only get send out as if it is a normal comment (to prevent duplicate notifications).

Creating a rule that checks the body of the mail for the url which points towards your profile on the instance will circumvent this, though more filtering will have to be performed there in order to prevent other mails in which this link will show up (ie in the assignee or reporter field) from leaking through the filter. Perhaps ignoring mails in which the url shows up, and is preceded by "Changed by:" and "Assignee:" will already filter out a bunch of them, though there might be more you need to look at.