Jira Approval complex process based on conditions

Piyush A (STR)

Hi, For the below condition in the JSM workflow for approval process - how we can achieve this?

-- A change request is created.

-General process = At least one approval

OR

Change Managers, override approval (Auto transitions to Implement)
AND

{

If (Change Category = "Minor" AND Environment = "Non-Production")

then 2 people from group team-leads-ssq-qol must approve

OR
If (Change Category = "Minor" AND Environment = "Production")

then 2 people from group management-ssq-qol must approve

OR
If (Change Category != "Minor" AND Environment = "Production")

then 3 people from group management-ssq-qol must approve
}

 

Mikael Sandberg

You would need multiple statuses that has the approval step enabled in order to do this, since you cannot dynamically change the number of users that needs to approve it. And I would also probably hide the transition to these statuses for users by adding the Hide from user condition, that way it is only available for automations.