Unable to add a form field as a column in service desk request queue

Scott C_1u8p7v

Hi all,

I am just wondering if I am able to add a column or two into the servicedesk queue that deals with requests. I currently have the default Key, Summary, Reporter etc, but I want to know if it is possible to add a new column with a label/field key that I have in my form that users fill out.

For example, one of the fields in my form has a label of "Location:" and a field key of "location", that lets a user choose an input from a dropdown. Is there any way of getting this field as a column so then I could filter by that piece of data etc, or is there no way to extract data from your form fields and add them as a column?

 

Regards,

Scott

Dirk Ronsmans

@Scott C welcome to the community!

In queues you can only show fields that are "real custom fields". If you have unattached fields on a Form (the new Forms feature) then you cannot add that to the queues.

If however it is attached to a real custom field then you should be able to "edit the queue" (if you have the rights) and add the columns you want.