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Reset issue key

James Hu_y1zl0w

Hi,

I am new to JSM. Our company want to migrate customer service from an ERP to JSM. I am in the process of set up enviroment and testing.

We have created a few test issues in the new project and after test import issues from CSV. The issue key now start from xxx-5000000. My question is after the testing period, we need to delete all test issues. If the new issues key starts from xxx-5000001, is there any way to reset from xxx-1?

Thanks for help.

Regards

James

Accepted answers

Ollie Guan

Hi @James Hu ,

As far as I know, you cannot reset the Issue Key on Jira Cloud.

Try to create a new project and use it to import the data you need or move issues between projects.

https://community.atlassian.com/t5/Jira-questions/Reset-Issue-Key-on-Jira-Cloud-Environment/qaq-p/1436601

Nic Brough -Adaptavist-

There is no way to do this on Cloud, other than asking Atlassian to clobber the database for you (and I don't think they do that outside large migration scenarios for which they, or a partner, would be working with you)

Joseph Chung Yin

@James Hu -

Hi James:

Unfortunately not, it is because the counter/index is maintained in the DB backend and cannot be or manipulated to change it. I would recommend you to create a new project using the same project configuration of your existing one, then conduct your actual issue import via CSV when ready.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Ollie Guan

Hi @James Hu ,

As far as I know, you cannot reset the Issue Key on Jira Cloud.

Try to create a new project and use it to import the data you need or move issues between projects.

https://community.atlassian.com/t5/Jira-questions/Reset-Issue-Key-on-Jira-Cloud-Environment/qaq-p/1436601

Nic Brough -Adaptavist-

Joseph Chung Yin

@James Hu -

Hi James:

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

James Hu_y1zl0w

Thanks Ollie,

Is there a way to clone a project in JSM cloud?

James Hu_y1zl0w

Hi Joseph,

Thanks for your comment. Is there a way to clone a project in JSM cloud? I thought that would be easier to have a new project.

James Hu_y1zl0w

Thanks Nic.

Joseph Chung Yin

@James Hu -

Yes. You just need to check the "Share settings with an existing project" option during your new project setup where essentially using the configuration of your test JSM project.

NOTE - The only thing you need to know that once it is done, then any change done in the configuration will impact both projects.

Best, Joseph

Ollie Guan

clone project issues or clone project settings?

James Hu_y1zl0w

clone project with same settings

James Hu_y1zl0w

Hi Joseph,

Thanks. May I know where is the add project screen from? When I create a new project it shows from project template screen.

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