How to copy the reporter of the main ticket to the watcher of the auto-created linked ticket

Question

Hello guys, really need your help on this.

For example, 2 projects,

Project A - ticket AAA

Project B - ticket BBB

When the status of ticket AAA is updated to "Approved" in Project A, I use automation to auto create a ticket in Project B (ticket BBB), and automation will link ticket BBB to ticket AAA.

I want to copy the reporter in ticket AAA to the watcher in the linked ticket BBB.

There is no watcher option in Automation Action - "Create Issue".

Anyway to use "More options" in "Additional fields" ?

Also note that the reporter in Project A has only "View" permission in Project B.

Tharaka_Hettiarachchi · Accepted Answer

Hi @MayYT ,

1. First you need to change the scope of project (because we are creating in multiple projects)

2. Once you created the issue then create a branch rule (Please refer above attachment) for all created issues in project B

3. Then add new action as manage watcher

In that add smart value like '{{triggerIssue.reporter}}'

Patricia Francezi_iDev_ · Accepted Answer

Hi @MayYT

Welcome to the community

I suggest you trying to use Branch Issues in your create rule to perform more actions on the recent create issue.

Check this if this is new for you https://support.atlassian.com/cloud-automation/docs/what-is-rule-branching/

Here is the doc related https://support.atlassian.com/cloud-automation/docs/branch-automation-rules-to-perform-actions-on-related-issues/

Branch with all issue created or mostly recent create (if there are multiple issues created by the rule)

Inside the branch you will use Manage watcher action, and the smart value {{triggerissue.reporter}} in add watcher field.

If this works, please accept my answer. Or let me know how to guide you in your learning about it.

MayYT · Accepted Answer

Thank you a lot @Patricia Francezi_iDev_  and @Tharaka_Hettiarachchi  for the prompt reply!!

Yes, adding smart value {{triggerIssue.reporter}} into Manage watchers action is working ! and this smart value is what I am looking for!

I wish I should have asked the community earlier haha, I have surveyed online for very long time and came out with a workaround earlier which is also working and would like to share here also.

I refer to this article How do I tag a specific user in a comment from automation?

and tag/mention the ticket AAA's reporter into the Description of the linked ticket BBB, then this ticket AAA's reporter will become ticket BBB's watcher because he/she is tagged/mentioned in the Description of ticket BBB.

Adding below value in the Description in Action - Create issue, Description

[~accountid:{{issue.reporter.accountId}}]

MayYT · Accepted Answer