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Only Send email notifications when there are task with due date is approaching

Karl Jackson_6d0yft

I'd like to only have the email notification sent when there are tasks. As is, when there are no tasks, the email just sends the template with no tasks.

("target end" > startOfDay(-5) and status != done and "target end" <= endOfDay() and status != done OR "target end" < -5d and status != done)

Screenshot 2022-11-08 101426.png

I've seen this thread, but this is not what I need.

Accepted answers

Mark Segall

Hi @Karl Jackson - I would recommend this:

Remove the JQL from your trigger.
Add a Branch based upon your JQL
Move your send email action into the branch

If no issues are found, there will be nothing to branch against and no email will be sent.

All comments

Mark Segall

Hi @Karl Jackson - I would recommend this:

Remove the JQL from your trigger.
Add a Branch based upon your JQL
Move your send email action into the branch

If no issues are found, there will be nothing to branch against and no email will be sent.

Karl Jackson_6d0yft

Thanks...One additional question, how do I get more than one to show within the same email, instead of separately? It's not set up to send all to the project lead, not the individual assigned to the issue.

Mark Segall

Ahh for this you'll need to do something else:

TRIGGER: Scheduled (No JQL)
ACTION: Lookup Issues
- Your Query
CONDITION (Advanced)
- ```
{{lookupIssues.size}}
Greater Than
0
```
ACTION: Send Email - You'll want something like this in your email body which will provide a bulleted list of the results with the key hyperlinked:
- ```
{{#lookupIssues}}
<ul>
<li><a href="{{url}}>{{key}}</a> - {{summary}}</li>
</ul>
{{/}}
```

Karl Jackson_6d0yft

Screenshot 2022-11-08 101426.png

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