Relating Insight/Assets to JSM Service Desk Customers

Normann P_ Nielsen _Netic_

Given the fact that JSM JSM Service Desk Customers are NOT available in the User Attribute of nsight/Assets - how can I create a relation...

For test we have a Equipment object scheme, where i have a username (email attribute), so I want to do a AQL search like:

objectType=Laptop And username=CurrentUser.email

 

And Yes, its on Premium Plan

Frederic Chartrand

Hi @Normann P_ Nielsen _Netic_ 

In fact, you can link your JIRA users to an Insight object.

In your objectType config, add an Attribute that you can call something like : JSM User Account and the type of this attribute should be "User" :

This way you'll be able to add a JIRA account as an attribute.

Hope this helps

Have a nice day.