Adding labels to ticket based on ticket fields/information

Question

I was wondering how to automatically add labels to an issue after creating it. Like when you create a support ticket at Atlassian, you fill in some information and it autoamtically adds that specific information as multiple labels to the ticket.

There are most likely several ways. I would love to hear your tips/best practices!

Gaurav_0av1h6 · Answer

Hello @Melle van Keulen

In order to scale this up, you will need to create an if/ else construct, where you can check for more values apart from the one mentioned in the example.

Could you please explain the need to update the data in the 'Labels' as these can be changed by the user? Also, as Labels ate free text you may have multiple variations for the same word, which may prove difficult when you search the data.

Hope this helps.

--GG

Melle van Keulen · Answer

@Tharaka_Hettiarachchi @Gaurav All right so in your example the summary contains 'iOS', but now it needs to add the label 'iOS' to the ticket. And there are many more words we want to add labels for.

So how to realize this on large scale?

Tharaka_Hettiarachchi · Answer

You can add 'New Condition' before triggering new action

Eg:

Like wise you can automate the rule according to your requirement