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Automation for the first created ticked of a specific request type of the day ?

Fabian Plattner

Hi,

in the next days I will implement a request type were a team can get on up to hundrets of requests per day over the portal.

Because they don't want to get a notification for every request. They idea was to create a Automation where they get a notification ( E-Mail etc.) for the first created request on that day so they then have theire que open and can see when there are new requests incoming.

I tried to figure out how to create somthing like this but nothing worked so far...

Does anyone have an idea how to solve this ?

BR Fabian

Accepted answers

Frederic Chartrand

Hi @Fabian Plattner

You could simply set a scheduled automation that would send an email to your team. Something like this :

Capture d’écran, le 2022-10-25 à 08.13.04.jpg

You could add a link to JSM in your email using HTML.

Hope this helps

Have a nice day

Frederic Chartrand

FMX Solutions - Gold Solution Partner

All comments

Sebastian Krzewiński

Hi @Fabian Plattner

And what happen with requests that was created at the end of the day but no one take care about it?

I don't know that automation or anything have solution to show first ticket in a day. Did you consider to create a filter/queue and list all new request in projetct. You can order it by created date.

Regards,

Seba

Fabian Plattner

Hi @Sebastian Krzewiński

the idea was juts to remind the team that they have to open Jira because they are very new to it and haven't build it in in theire daily bussiness yet. So theire wish was just to get the info when a employee creats the first ticket for this special request type and can then follow up on it in theire Filter/Que /dashboard etc.