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Translation few things in ticket menu

Stefan M_wwwxfs

Hello, im using jira service management and app for ms teams HELPDESK.

I want to ask its posible to translate few things in aplication.

text

" Welcome! You can raise a request for XXXXXXX using the options provided. "

After i chose problem to solve also have text :

"What can we help you with?"

I can translate new fields in form but not all.

Can someone help me? Zrzut ekranu 2022-10-21 134026.jpg

Accepted answers

Stefan M_wwwxfs

Ok i solved translation of priorities :

Settings > Issues > Priorities

There is so many hidden options....

Translate in Helpdesk in ms teams solved by help from app creator team

Thanks !

All comments

Alex Koxaras -Relational-

For JSM there is available translation out of the box. Please read the documentation here: https://support.atlassian.com/jira-service-management-cloud/docs/what-is-language-support/

You can translate your:

portal, including announcements, field names, and portal name

request types

customer notifications

email templates

Stefan M_wwwxfs

I did that but not all are translated

Kate Pawlak _Appsvio_

The following text "Welcome! You can..." is an Introduction text configured under Project settings > portal settings. So, when you go to the Language support section, you have to select Portal content and change it there:

Demo_service_project_-_Language_translations_-_Service_project_-_Jira.png

"What can we help you with?" can't be translated. It's fixed text provided by JSM.

Best regards,

Kate

Alex Koxaras -Relational-

@Stefan M what other fields you want to translate?

Stefan M_wwwxfs

Ok i solved translation of priorities :

Settings > Issues > Priorities

There is so many hidden options....

Translate in Helpdesk in ms teams solved by help from app creator team

Thanks !

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