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Switching fields in portal when changing language

Kortüm Thomas

I would like to switch between two fields in the Service Portal, depending on the language setting. So, language 1 shows field 1, language 2 should show field 2.
The background is:
In one language, the options in a select field are different from those in the other language.

How can this problem be solved, as I would like to use only one portal for both languages?

Thank you in advance.

Accepted answers

Alex Koxaras -Relational-

HI @Kortüm Thomas

You can't do that. What field you place on your request types, these are the field that are going to be visible for all customers on that project.

What are the values of these two fields? How are they different from each other?

All comments

Alex Koxaras -Relational-

HI @Kortüm Thomas

You can't do that. What field you place on your request types, these are the field that are going to be visible for all customers on that project.

What are the values of these two fields? How are they different from each other?

Kortüm Thomas

Hi Alex Koxaras,

The language context also delimits the region. The supply is done by other suppliers that are available for selection. These are the different options in both fields. The background is also, among other things, that the options in the Select field cannot be translated.
It is a workaround for geo-localisation. Do you see any other possible solution?

Regards
Thomas

Alex Koxaras -Relational-

@Kortüm Thomas

The way I would approach this problem is by:

Creating X custom field with different supplier choices based on region
Use FORMS on my request types
Use conditional sections on the said Forms

Forms have the ability to show/hide sections based on choices from "closed-answers" fields, like single and multi select, checkboxes etc.

I would create a field for the customer to choose the region
According to the region I would show only the field which correspondent to that region

Kortüm Thomas

Hi @Alex Koxaras -Relational- ,

Thank you for the quick reply. I would like to try your suggestion. It sounds like a workable solution. Have a nice weekend.

Regards
Thomas

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